Refund policy

Refund policy

Refund policy

Meats and More complies with the Republic Act (R.A.) 7394 or the Consumer Act of the Philippines.

Under the Implementing Rules and Regulations (IRR) of R.A. 7394, The Consumer Act of the Philippines, “a change of mind on the part of the customer does not entitle him/her to a refund or exchange.”  and several types of goods are exempted from being returned. Perishable goods such as food, meats, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Unless;

Valid reasons for refund include the following:

  • Faulty, defective, or damaged product;
  • Product that is not as advertised on the website;
  • Wrong item is delivered; or
  • The Item has not been received by Customer; 

Be sure that all items to be returned are still in their original packaging, with complete accessories and attached price tag.


  1. Contact us immediately via call, SMS/text, email ( or through Facebook ( within 1 day of grocery delivery
  2. Share with us your personal details (Name, Contact details and order number), details & photos of item(s) to return and reasons why you’d like to return. Please take note of the valid reasons above.
  3. If valid, We will give you instructions on how to return the item. (Unless it is a perishable item, we may just refund you automatically)
  4.  Once your returns information is received and inspected by our Team, we will send you an email or SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  5. If it is approved, then your refund will be processed, and credit will automatically be applied based on your original payment method. If you paid in cash, we will give you credit to use on our site.

Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns (for perishable items)
To return your product, you should mail your product to: City Square Bldg., 109 N.S. Amoranto Ave. (RETIRO) cor. Cordillera St. Sta. Mesa Heights, Quezon City

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you.

If you are shipping an item over PHP. 1,000.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 If you have any questions about this Refund Policy, please contact us:

  1. By Email Address:
  2. By visiting this page on our website:
  3. By Mailing Address: City Square Bldg., 109 N.S. Amoranto Ave. (RETIRO) cor. Cordillera St. Sta. Mesa Heights, Quezon City, Philippines
  4. By Facebook Messenger: